Privacy Policy - Feltham House Clearance

Welcome to Feltham House Clearance. We are committed to protecting your personal information and being transparent about what we do with it. This Privacy Policy outlines how we collect, use, store, and protect your data when you use our services.

1. Introduction

Feltham House Clearance (“we”, “us”, or “our”) values your privacy and is dedicated to safeguarding your personal information. This policy explains our practices regarding the collection, use, and disclosure of your information.

2. Information We Collect

We collect various types of information to provide and improve our services to you:

Personal Identification Information: Name, address, email address, phone number.
Usage Data: Information on how you access and use our services.
Financial Information: Payment details when you make a purchase or hire our services.
Customer Feedback: Comments, suggestions, or feedback you provide.

3. How We Use Your Data

We utilize your information for the following purposes:

Service Delivery: To coordinate and provide our house clearance services efficiently.
Communication: To respond to your inquiries, send updates, and provide customer support.
Improvement: To enhance our services based on your feedback and usage patterns.
Marketing: To inform you about our services, special offers, and promotions (with your consent).
Compliance: To adhere to legal obligations and protect our rights.

4. Data Protection

Your data security is paramount to us. We implement a variety of security measures to maintain the safety of your personal information:

Encryption: Sensitive information is encrypted during transmission and storage.
Access Control: Restricting access to personal data to authorized personnel only.
Regular Audits: Conducting periodic security assessments to identify and mitigate risks.
Secure Storage: Storing data in secure environments with robust protection against unauthorized access.

Despite our efforts, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

You have several rights regarding your personal information:

Access: You can request access to your personal data that we hold.
Correction: You can ask us to correct any inaccurate or incomplete information.
Deletion: You can request the deletion of your personal data under certain circumstances.
Restriction: You can request us to limit the processing of your personal information.
Data Portability: You have the right to receive your data in a structured, commonly used, and machine-readable format.
Objection: You can object to the processing of your personal data for specific purposes.

To exercise any of these rights, please contact us through the appropriate channels as outlined in our contact policy.

6. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience:

Functional Cookies: Necessary for the operation of our website and services.
Analytical Cookies: Help us understand how you use our services to improve them.
Marketing Cookies: Used to personalize advertising and promotional content.

You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect the functionality of our services.

7. Third-Party Services

We may engage third-party service providers to assist us in operating our business and providing services to you. These third parties have access to your information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Data Storage Providers: Ensure the safe storage of your data.
Payment Processors: Handle secure payment transactions.
Marketing Partners: Assist in delivering promotional content.

We are not responsible for the privacy practices of these third parties and encourage you to review their privacy policies.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

Service Provision: Retain data to provide and maintain our services.
Legal Obligations: Comply with legal requirements such as tax, employment, or other laws.
Dispute Resolution: Resolve any disputes and enforce our agreements.

9. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your country. We ensure that such transfers are compliant with applicable data protection laws and that your data is adequately protected.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently received personal information from a child, we will take steps to delete such information from our records.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on our website.

Your continued use of our services following the posting of changes constitutes your acceptance of the updated Privacy Policy.

12. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Consent: You have given us explicit permission to process your data for specific purposes.
Contract: Processing is necessary for the performance of a contract with you.
Legal Obligation: Compliance with legal requirements.
Legitimate Interests: Processing is necessary for our legitimate business interests, provided it does not outweigh your rights.

13. Data Breach Notification

In the event of a data breach that may compromise your personal information, we will notify you and the relevant authorities as required by law. We will provide details about the nature of the breach, the information affected, and the measures we are taking to address it.

14. Data Protection Officer

We have appointed a Data Protection Officer (DPO) responsible for overseeing our data protection strategy and ensuring compliance with privacy laws. You can contact our DPO for any questions or concerns regarding this Privacy Policy.

15. Third-Party Links

Our services may contain links to third-party websites or services. We are not responsible for the privacy practices or the content of these external sites. We encourage you to read the privacy policies of any third parties you interact with.

16. Automated Decision-Making

We do not engage in automated decision-making processes that significantly affect you. Any decisions made regarding your information are conducted by human oversight to ensure fairness and accuracy.

17. Data Minimization

We adhere to the principle of data minimization, ensuring that we only collect personal information that is necessary for the purposes identified in this Privacy Policy.

18. Data Accuracy

We take reasonable steps to ensure that the personal information we hold is accurate, complete, and up to date. If you notice any inaccuracies in your data, please contact us to have them corrected.

19. Transparency

We strive to be transparent about our data processing activities. This Privacy Policy is designed to provide you with clear and accessible information about how we handle your personal data.

20. Accountability

Feltham House Clearance is committed to being accountable for its data processing activities. We regularly review and assess our privacy practices to ensure compliance with applicable laws and to maintain the trust of our customers.

21. Indemnification

While we strive to protect your data, you agree to indemnify and hold harmless Feltham House Clearance against any potential losses or damages resulting from your misuse of our services or violation of this Privacy Policy.

22. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws applicable to Feltham House Clearance. Any disputes arising from this policy will be subject to the exclusive jurisdiction of the courts in the relevant jurisdiction.

23. Feedback and Complaints

If you have any feedback or complaints about our Privacy Policy or our data handling practices, please let us know. We are committed to addressing your concerns promptly and effectively.