Accessibility Statement for Feltham House Clearance

We at Feltham House Clearance are committed to making our services accessible to people with disabilities in the Feltham area and beyond. This statement explains how our site and service processes aim for WCAG 2.1 AA compliance, how we support screen readers, and the keyboard and alternative-access measures we maintain for house clearance in Feltham and nearby communities.

Our approach covers physical-world appointments for house clearance in Feltham, online information about removals and estate clearing, and digital documents provided during bookings. We adopt inclusive language and clear structure to help people who rely on assistive technologies. We also publish accessible summaries of key documents and ensure downloadable resources include meaningful structure and text alternatives where practical.

We actively design pages and forms to be navigable using only a keyboard, and we test for reliable focus order and visible focus indicators. Our team applies ARIA landmarks, semantic headings, and descriptive link text to improve the experience for screen-reader users and those using Feltham clearance information services.

We aim for WCAG 2.1 AA standards across our digital touchpoints. That includes color contrast checks, resizable text without loss of content, and avoiding content that flashes or moves in ways that can trigger seizures. Where content does not yet meet our target standard we provide clear alternatives, such as transcripts for audio or text summaries for visual-heavy pages.

Our site and customer-facing systems are tested with common screen readers and mobile accessibility tools to ensure effective screen-reader support. We also include keyboard shortcuts and accessible form labels so the booking and enquiry flow for house clearance in Feltham remains operable without a mouse.

Key accessibility features include:

• Semantic HTML and clear headings to aid navigation.
• Keyboard navigation and logical tab order for all interactive elements.
• Descriptive alt text for images and captions for multimedia when available.
• Compatibility with major screen readers and assistive technologies.

We maintain an ongoing programme of manual and automated testing, and we prioritize fixes for issues that prevent people from completing tasks such as requesting a house clearance quote or scheduling a collection. Our accessibility work includes staff training so that front-line Feltham clearance crews understand how to support customers with different needs.

Where third-party materials are used — for example maps, payment providers, or embedded media — we require those vendors to meet accessibility standards and provide alternatives if a component does not meet our criteria. If you encounter a specific barrier when using our materials or booking services, please tell us so we can address it promptly.

If you need an accessibility adjustment for an upcoming home clearance, or you require materials in an alternative format, please contact our accessibility team using the contact options you have available to you. We will respond to accessibility requests and take reasonable steps to provide the information or service in an accessible format. Typical adjustments include longer appointment windows, accessible arrival instructions, or providing written summaries instead of audio-only content.

Further information and review

We review this statement regularly and update it to reflect improvements to our processes and technology. If you notice anything that falls short of the accessibility goals described here, please let us know. We are committed to continuous improvement and to ensuring our Feltham house clearance and local removal services are inclusive and usable by everyone.